TypePad Support versus WordPress FAQ
When I started this blog about comparing WordPress and Typepad, what I forgot or didn’t really think about is that any software is continuously improved, so any comparison is only valid for so long, and soon, many of my posts will be obsolete. Such is the case with my previous observations on TypePad Help versus WordPress Help. Both WordPress and TypePad have now revamped their support functions recently – and I need to make a new post…so what has changed?
WordPress – screencasts
WordPress FAQ is comprehensive, but is it easily navigable? And does it provides all the answers? No. Well, at least that “No” is my personal observation based on all the questions I have encountered in the WordPress Support Forum. Time and again I see people asking questions that should be in plain sight in the FAQ. Maybe that is why WordPress now includes Screencasts addressing key features and frequently asked questions about WordPress.
At the time of writing this there are in fact 38 screencasts. That should pretty much cover everything
TypePad – structure
If you look at the screen shot of TypePad Support before and now you will see a big difference. The big difference is that TypePad Support is now topically structured – before you had to search and hope that your search indeed would turn up something useful. Now is much easier to get around. An lo and behold, Typepad too has screencasts, or Video Tutorials, although only 13, and by my judgement, not the most typical issues.
Both WordPress and TypePad have made great improvements in their Help function since I started this blog a couple months ago. I look forward to seeing them develop further. It’s certainly easier to find your way around in TypePad than in WordPress, but WordPress has more screencasts and the support forum. Thus, like before, I’d still give two thumbs up to WordPress and only one thumb up to TypePad.