TypePad Help vs WordPress Help
Starting to use a new tool like TypePad or WordPress, you will often frequent the help section to find answers to your problems or issues or how-to-questions. Before you read any further, let me make it clear from the start that I am talking about online support or online help, not the support you get by asking a direct question to customer service. So, is TypePad better than WordPress, or vice versa?
TypePad’s “Help” section is located at support.typepad.com. Starting from anywhere in your blog, you will need two clicks to get there, via “Help” and then on to the “Knowledge Base”. In WordPress you only need one click to get to the “FAQ”, so that’s better. In both Help you can type in a question or a topic or keywords you would like to search for. WordPress also has ready made topic tags, and clicking on them will bring up the most sought after questions, there’s also an overview of “recent” and “popular” FAQ entries.
(Post continues below the images)
|TypePad Knowledge Base|
For my test then I used the phrase “maximum image size in post”. Since the main column of blogs often comes in different widths and since I like to post pictures full-size, so what is the maximum width I can use in the different themes in WordPress or TypePad? TypePad gave me 207 search results to sift through! It took me some serous clicking to find the right answer. WordPress only came up with 3 search results, with one being straight to the point, and actually I could have found the same answer by just clicking the topic tag named “Images”. Easy.
(Post continues below images)
|WordPress FAQ Answers|
|TypePad Help Answers|
Although TypePad does have a very comprehensive Knowledge Base, WordPress seems to answer my search better. In general though, I do prefer TypePad better, maybe because TypePad has screencasts for many of the questions. Well, this was only one test. I will keep on checking and posting.
I should mention that WordPress also operates a Forum, where you can ask questions not answered in the FAQ. Again, this adds to the WordPress “community feeling”.